Mine FAQ Schema From Support Tickets and Help Docs

When to use this

You have real customer questions living in a help center export, Zendesk tickets, or a support Slack channel, but no FAQ page yet. Use this to build the page and its schema from raw support content in one pass. For re-schema-ing a page that already has copy, use jsonld-from-page-content instead.

Real example output

## Frequently Asked Questions

### How do I cancel my Flowly subscription?
Go to Settings > Billing > Cancel Plan. Your workspace stays active until
the end of the current billing period, then automatically downgrades to
the free tier. No email or support ticket is required.

### Can I export my data before canceling?
Yes. Settings > Data > Export All gives you a CSV of every project and
task. Exports are generated on request and emailed as a download link
within a few minutes for most workspaces.

### Why am I being charged for seats I removed?
Seat count is billed based on the peak number of active members during
the billing cycle, not the count at cancellation time. Removing a seat
mid-cycle takes effect on the next invoice, not the current one.

### Do you offer refunds after the trial ends?
Refunds are issued for annual plans canceled within 14 days of renewal.
Monthly plans are not refunded for partial periods; cancel before the
next billing date to avoid the next charge.
```
```html
<script type="application/ld+json">
{
  "@context": "https://schema.org",
  "@type": "FAQPage",
  "mainEntity": [
    {
      "@type": "Question",
      "name": "How do I cancel my Flowly subscription?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "Go to Settings > Billing > Cancel Plan. Your workspace stays active until the end of the current billing period, then automatically downgrades to the free tier. No email or support ticket is required."
      }
    },
    {
      "@type": "Question",
      "name": "Can I export my data before canceling?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "Yes. Settings > Data > Export All gives you a CSV of every project and task. Exports are generated on request and emailed as a download link within a few minutes for most workspaces."
      }
    }
  ]
}
</script>

Why it works

The questions customers actually type into a support ticket are closer to real search and prompt phrasing than anything a marketing team would write from scratch. Mining that raw language, then discarding anything you can't answer confidently, keeps the FAQ both citable by AI engines and honest.

Related patterns